Shipping policy

SHIPPING POLICY

This Shipping Policy explains how orders placed through RMM Home Store are processed and delivered.

Shipping Origin

Orders are processed and shipped from Latvia.

RMM Home Store is an independent online retailer and does not use third-party dropshipping suppliers to fulfil customer orders unless explicitly stated on the relevant product page.

Shipping Destinations

We currently ship to selected countries in:

• European Union
• United Kingdom
• United States

Available shipping destinations and shipping methods are displayed during checkout.

If your country is not available at checkout, please contact us at rmmhomestore@gmail.com before placing an order.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Processing times may occasionally be longer during weekends, public holidays, peak periods or due to circumstances outside our reasonable control.

Once an order has been dispatched, tracking information will be provided where tracking is available for the selected shipping service.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Baltic States (Latvia, Lithuania, Estonia): 1–5 business days
• Other European Union countries: 3–7 business days
• United Kingdom: 3–10 business days
• United States: 5–14 business days

These delivery times are estimates and are not guaranteed. Delivery may take longer due to carrier delays, customs processing, public holidays, weather conditions or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated according to the destination, available shipping method and characteristics of the order.

The applicable shipping cost is displayed at checkout before the customer completes payment.

No additional shipping charge will be added by RMM Home Store after the order has been placed unless a change is specifically requested and agreed with the customer.

Customs, Import VAT and Duties

Orders shipped outside the European Union may be subject to customs duties, import VAT, handling fees or other charges imposed by the destination country.

Where such charges are not collected at checkout, they may be payable by the recipient upon import or delivery.

Any applicable charges and their treatment may depend on the destination and the shipping method used.

Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking information may take some time to become active after the shipping carrier receives the parcel.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible at rmmhomestore@gmail.com.

We will try to correct the information before dispatch, but changes cannot be guaranteed after an order has been shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at rmmhomestore@gmail.com.

We will review the tracking information and, where appropriate, contact the shipping carrier to investigate the shipment.

For consumers protected by European Union consumer law, nothing in this Shipping Policy limits statutory rights relating to delivery. Unless a different delivery period has been agreed, EU consumer rules generally require goods to be delivered without undue delay and no later than 30 days after conclusion of the contract.

Damaged Shipments

Please inspect your order after delivery and contact us as soon as reasonably possible if the parcel or product arrives damaged.

Please provide your order number and photographs of the damaged item and packaging where possible.

Your statutory rights concerning damaged, defective or non-conforming goods are not affected by this policy.

Returns

Returns and refunds are handled according to our Return and Refund Policy.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Contact

For questions concerning shipping or delivery, please contact:

RMM Home Store
Romans Maksimovs
Brivibas iela 14
Preili, LV-5301
Latvia

Email: rmmhomestore@gmail.com
Phone: +371 26733938
VAT / PVN No.: LV15089412169